Join the Team

ACCOUNT MANAGER

The Account Manager is a critical player on our growing team, managing 1,000+ wholesale accounts along with maintaining and growing customer relationships. This is a full time position at our Hermitage, Tennessee shop location. A perk of working with us is that we are not customer facing; therefore, employees can wear workout clothes and casual wear every day. Preferred hours of 8a-4p; however, we are flexible if you need a different schedule. We are looking to fill this position immediately.

WE ARE LOOKING FOR SOMEONE WHO IS:

• Outgoing with a positive attitude and is a team player.

• Someone who enjoys meeting new people and creating strong business relationships.

• Willing to grow and adapt with a small and quickly growing business.

QUALIFICATIONS:

• Minimum of 2 years experience in a manager role.

• Developed interpersonal business relationship management skills and professional demeanor. 

• Strong customer service skills.

• Excellent organizational and problem solving skills.

• A natural leader with personal accountability.

• Highly detailed oriented. 

• Sales experience is not required but is a plus.

• Be a self starter and able to carry out detailed tasks and projects with minimal direction or supervision.

DUTIES CONSIST OF BUT ARE NOT LIMITED TO THE FOLLOWING:

• Manage and work with the Fulfillment Associates packing orders and to ensure all online and wholesale orders are fulfilled and delivered on time. 

• Create sales orders and invoices for wholesale orders. Work directly with customers and sales representatives to ensure all invoices are paid and up to date. 

• Process wholesale orders by entering data into our inventory and invoicing system, Zoho, along with data entry into Monday.com.

• Manage and maintain excellent customer relations with wholesale accounts and with our sales representatives.

• Answer customer service calls and email inquiries.

• Manage daily UPS pick-ups.

• Keep track of and order shipping and office supplies on time when needed.

• Work with Inventory Sales Specialist to oversee inventory for online and wholesale orders.

• Complete monthly commission statement reports along with other monthly invoice reports.

• Help implement new sale strategies.

• Be available to work nights and 2 weekends for 2 Christmas shows during the Fall season. Show dates will be given in advance.

• Be available to travel and work 1-3 wholesale shows a year in Atlanta, Vegas, and Dallas. Show dates will be given in advance.

• Training new team members.

This is a full time, salaried position. Compensation is negotiable.

Email resumes to hiring@southernfrieddesign.com with the subject line "Account Manager Position" and your available start date.